STAKEHOLDER ENGAGEMENT
Creating Value Together
By prioritising transparent communication, we seek to build stronger bonds with stakeholders. It not only enables us to identify concerns, but also empowers us to fulfil stakeholder expectations, thereby strengthening the foundation of a purpose-led and value-accretive enterprise.
We follow a systematic stakeholder identification process that commences with the mapping of our operations and their inherent impacts. We categorise stakeholders into primary groups, including employees, customers, suppliers, contractors, communities and investors, and secondary groups, comprising government agencies, NGOs, regulatory bodies and the media. Our engagement channels are tailored to respective groups and comprise formal meetings, comprehensive surveys and dedicated community forums.
Continuous assessment and feedback help us derive relevant insights from stakeholder interactions. It enables us to align our strategic initiatives with evolving needs, and significantly enhances our value proposition across economic, environmental and social dimensions.
Key Needs and Expectations
- Project delivery, technical communications
- Quality of construction
- Optimised utilisation of resources
- Safety
- On-time delivery
- At-cost projects
Modes of Engagement
- Monthly review meetings with the customer or its Project Management Consultant
- Annual customer meets and industry events
- Customer satisfaction survey – annual
- Tata Projects community initiatives – periodic
- Customer feedback – quarterly
- Senior leadership interaction – need-based
FY2025 Highlights
Customer Satisfaction index
Key Needs and Expectations
- Deliver business impact through continuous learning
- Build sustainable leadership capabilities for the future
- Build sustainable project management capabilities for the future
- Ethical behaviour and conduct
- Digitalised mechanism to capture data for effective compliance
- On-site assessment for compliance through site audits
- Increase frequency of training on statutory matters at sites
- Training on safety at the workplace
- Gender diversity and inclusion
Modes of Engagement
- Town hall meets – quarterly
- Executive training programmes
- Workshops, events and activities
- Employee welfare initiative
- Skip-level meetings
- Off-site meetings
- Employee satisfaction survey – annual
- Performance management – annual
- Team meetings
FY2025 Highlights
Key Needs and Expectations
- Long-term business commitments
- Vendor development
- Advance scheduling
- Timely payment
- Ethical business conduct
Modes of Engagement
- Need-based vendor meets
- Periodic mutual visits
- Vendor Satisfaction Survey (VSAT)
FY2025 Highlights
Responsible Supply Chain Management Policy
Key Needs and Expectations
- Growth in returns on investment
- Ethical operations
- Credit rating
- Long term strategy
Modes of Engagement
- Quarterly results
- Integrated Annual Report
- Stock exchange filings
FY2025 Highlights
Refreshed enterprise strategy with Phoenix 2.0
Key Needs and Expectations
- Community development
- Increased number of initiatives with positive societal impact
- Conduct impact assessments
Modes of Engagement
- Needs assessments – at defined intervals
- Community events, CSR initiatives and volunteering – periodic
Relevant Material Matters
- Local community support
FY2025 Highlights
Key Needs and Expectations
- Adherence to various norms and regulations Periodic mutual visits
Modes of Engagement
- Project review meetings
- Need-based representations
- Industry association meetings
Relevant Material Matters
- Regulatory compliances
- On-time project delivery
FY2025 Highlights
Adopting highest standards of environmental, safety, and quality protocols
Key Needs and Expectations
- Community development
- Address societal concerns
- Maintain the environment
Modes of Engagement
- Periodic community events
- Annual CSR activities
- Periodic volunteering initiatives
FY2025 Highlights