SOCIAL AND RELATIONSHIP CAPITAL

We continue to strengthen relationships with communities, suppliers, customers, employees and shareholders to create a lasting impact on society. Our holistic initiatives have maximised value creation for stakeholders and paved the path for an inclusive future.

Building Stronger Partnerships

Holistic Education Programme

Key Highlights of FY2025


`1.02 Cr Total CSR Spend
4,871 Lives Impacted through CSR Activities

Social Capital

We remain committed to promoting the holistic well-being of communities through impactful Corporate Social Responsibility (CSR) projects. In line with the Tata Projects's CSR Policy, we strive to ensure the well-being of people and communities at large. Our CSR projects are tailored to address specific social needs and have reached out to numerous beneficiaries in Maharashtra, Telangana, Andhra Pradesh and Odisha.

CSR Vision

To improve the quality of lives of the community in the identified geography of Tata Projects CSR operations with a focus on women, youth, children and the affirmative action community.

CSR Mission
  • Skilling for a better living
  • Transforming lives and livelihoods
  • Transforming health and well-being
  • Enhancing educational aspirations amongst adolescents

At the heart of our CSR efforts is a commitment to empowering marginalised communities, with a strong focus on Affirmative Action. A dedicated CSR division leads initiatives by collaborating with various implementation partners, ensuring consistent project execution and rigorous impact measurement through robust monitoring frameworks. Functioning as a funding organisation, Tata Projects partners with NGOS specialising in high-impact CSR programmes to implement projects within identified focus areas.

Holistic Education Programme (HEP)

Districts Covered: Gadchiroli, Keonjhar, Rangareddy, Vizag

Lives Impacted: 4,871


The Holistic Education Programme (HEP) was implemented in four districts of Gadchiroli, Keonjhar, Rangareddy and Vizag. It has improved educational outcomes and community engagement through structured interventions and stakeholder involvement. HEP benefitted 4,871 students (101.5% of target) by offering life skill sessions and developing community learning centres. Notably, 73% (3,539) students belong to the Affirmative Action community. Among them, 62% have shown notable improvement and 34% have successfully cleared the programme.

Community involvement, facilitated through home visits, events and Bal Panchayats, has been pivotal to HEP’s success. It has significantly improved learning outcomes in target districts. Furthermore, unspent CSR funds from FY2024 were utilised to maximise programme impact and create a better future for thousands of children.

Engagement and Impact

HEP has ensured active participation of community members, driving a collaborative approach to meet the educational needs of students.

Key Activities Include:

Home Visits: 7,440 visits, ensuring personalised guidance and learning support

Parent Meetings and Sessions: 273 meetings with 4,148 parents, promoting awareness and parental involvement

School Management Committee Meetings: 59 meetings attended by 478 individuals, fostering institutional accountability

Headmaster and Teacher Meetings: 371 meetings with 843 participants, focusing on educational quality and learning strategies

Village Stakeholder Meetings: 233 meetings attended by 1,608 individuals, encouraging local support for education

Government Stakeholder Meetings: 115 discussions involving 570 officials, strengthening policy‑level cooperation

Bal Panchayat Meetings: 73 sessions with 899 children, empowering young voices in decision-making

Gadchiroli

1,204 Total Adolescents Enrolled

Keonjhar

1,236 Total Adolescents Enrolled

Rangareddy

1,218 Total Adolescents Enrolled

Vizag

1,213 Total Adolescents Enrolled

Females

Gadchiroli

Keonjhar

Rangareddy

Vizag

567 (47%)

628 (51%)

845 (70%)

676 (56%)


Males

Gadchiroli

Keonjhar

Rangareddy

Vizag

637 (52%)

608 (49%)

373 (30%)

537 (44%)


Life Skills Education (LSE) Sessions

Gadchiroli

Keonjhar

Rangareddy

Vizag

616

833

620

590


Community Learning Centre (CLC) Sessions

Gadchiroli

Keonjhar

Rangareddy

Vizag

640

1,188

502

270


Home Visits

Gadchiroli

Keonjhar

Rangareddy

Vizag

3,308

2,222

595

1,315

Stakeholder Engagement for Community Development

At Tata Projects, our mission of ‘Transforming Lives by Building a Better World’ is deeply embedded in our approach to volunteering. We believe in creating meaningful impact embracing value of collaboration and inclusion across our business stakeholders, communities and environment. Volunteering initiatives are designed to be accessible and engaging for all stakeholders accommodating diverse interests.

Engaging Stakeholders and Local Ecosystems

Being an EPC Company, Tata Projects has a wider ecosystem that includes employees, frontline workforce, contractors, vendors, clients and Subsidiary employees.

Inspired by our Founder’s mission of improving community life through long-term stakeholder value creation, Tata Projects encourages all its stakeholders to contribute their time and skills for the betterment of our communities and environment.

Under Tata Projects’s Signature Green Thumb Initiative, employees and other stakeholders actively engage in plantation drives to enhance green cover. This fosters a sense of shared responsibility and strengthens our collective impact.

We actively collaborate with local communities, gram panchayats, schools, colleges, NGOs and organisations like Red Cross Society to co-create meaningful volunteering opportunities. Tata Projects strives to create volunteering initiatives as per the interests, skills and availability of its employees.

In FY2025, Tata Projects partnered with over 80 organisations across over 70 locations, strengthening the efforts to amplify positive social impact. This helped us provide a mix of short and long-term cause-based initiatives available in both onsite and virtual formats.

Tata Projects’ CSR team conducts volunteering activities every quarter ensuring employees from three corporate office locations and nearby project sites get opportunities to volunteer as per their availability. It also encourages project sites to conduct activities throughout the year under different campaigns and celebrate days of National/International Importance.

Outcome

For Communities: Improved access to education, health, safety and environmental awareness

For Volunteers: Personal growth, empathy and deeper societal connection

For Tata Projects: Stronger stakeholder relationships, enhanced brand reputation and a value-driven culture

Volunteering Highlights
  • Plantation Drives – 11,217 saplings were planted by volunteers from 40+ locations, involving students, community members and local stakeholders as part of the Green Thumb initiative.
  • Clean-up Drives – 30 clean-up drives were conducted by Tata Projects volunteers, including employees and other stakeholders at beaches, lakes, roads, markets, canals and at the riverside.
  • Mentoring and Awareness Sessions – Our volunteers from more than 25 locations conducted 55 visits to government schools, old age homes, colleges, orphanages and more, to engage with children and adults. Volunteers also conducted sessions on education, career opportunities, financial inclusion, fire safety, environment, personal hygiene, road safety and nation development.
  • Blood Donation Camps – 46 camps were conducted at 25+ locations with 1,472 volunteers donating blood for patients with Thalassemia and other conditions.
  • Wayanad Landslide Disaster Response – Tata Projects follows ONE Tata Disaster Response guidelines and is dedicated to enhancing employee capacities for roles such as Core Volunteers, Project Managers and Procurement Officers. Five Tata Projects volunteers contributed 499 hours to support landslide-hit families in Wayanad, led by TSG and one procurement office was posted at the location to manage procurement and distribution of relief material. Tata Projects hosted Andhra Pradesh and Telangana State Disaster Response Meeting at Taj Krishna, Hyderabad on 24th July 2024, where 42 representatives from 17 Tata Group companies discussed on risk profile of the region and companies’ resource availability to enhance co‑ordination during disaster response.
  • Tata Volunteering Week 23rd Edition – Employees from the corporate office, as well as 50+ project sites participated in various volunteering initiatives such a plantation and clean-up drives, awareness sessions with kids, career counselling sessions with the youth, visits to orphanages, old age homes and so on.
  • Empowering Adolescent Girls – Our first solar project site team conducted impactful awareness sessions for 1,056 adolescent girls from government schools. Attended by the Deputy Superintendent of Police, Chief Medical Officer, Government Hospital ICT department, Deputy General Manager and Assistant General Manager at the project site, these sessions covered vital topics such as safety, self-defence, personal health and hygiene and environmental protection.
350 Volunteering Activities across 17 states
27,166 Volunteering Hours
14,834 Lives Reached

Hanota Dam Irrigation Project - Riverside Clean-up

Tech-enabled Volunteering

ProEngage 21 Campaign – We encourage our employees to take up skill-based projects as part of the ProEngage campaign, utilising communication channels such as email, Yammer and WhatsApp. A live webinar was conducted and the CHRO emphasised the importance of volunteering activities for the Company.

Our volunteering initiatives use digital platforms to enhance the reach and efficiency of our projects. Virtual orientation is conducted via the SPOC module on the Tata Engage website and virtual volunteering opportunities, facilitated through ProEngage, utilise platforms such as Zoom, MS Teams and other applications. E-certificates are issued to participants after successful completion of sessions.

Grievance and Feedback Mechanism for Volunteering

To ensure continuous improvement and address concerns, we have established a robust feedback and grievance redressal mechanism for our volunteering initiatives. Post‑activity, participants receive a feedback form to capture their experience and suggestions. Additionally, a dedicated email ID (csr_volunteering@tataprojects.com) serves as a direct channel for any inputs or grievances. Upon receiving concerns, our team promptly engages with the volunteer to gather details and initiates appropriate actions, involving the respective HR team for project site grievances to ensure effective resolution.

Relationship Capital

Our Relationship Capital thrives on the network of connections we maintain with key stakeholders. We foster transparent and regular engagement with key stakeholders including customers, suppliers, employees and shareholders. It has not only strengthened our relationship with stakeholders but created a solid foundation for collaborative action.

Operating as ‘ONE Tata’, we harness the power of our Group dynamics to bolster our reputation as a trusted partner, collaborating with other Tata Group entities on infrastructure projects and extending our expertise to companies where we serve as the project delivery partner.

Our focus is on delivering quality projects within stipulated timeframes. Our customer-centric culture fosters enduring partnerships, allowing us to provide tailored solutions and maintain strict adherence to regulatory compliance.

Consumer Satisfaction Index (CSI)

97.10% Overall rating in FY2025
97.56% Quality rating in FY2025

Quality Compliance Index (QCI)

96.20% Overall rating in FY2025

Personal Hygiene Awareness

Consumer Focus Areas

  1. Being a customer-centric organisation
  2. Supporting customers in their sustainability initiatives and achieving carbon neutrality
  3. Customer Assessment Feedback Score
  4. Quality Compliance Index Score
  5. Customer issued NCs
  6. Tata Projects as knowledge partner to customer
Suppliers

We leverage a global network of vendors to ensure both quality and cost efficiency. Our diversified sourcing strategy bolsters business resilience and ensures a reliable supply of raw materials. Through digital integration, including real-time logistics and procurement tracking, we have significantly enhanced project responsiveness and minimised operational delays. Furthermore, we recently developed a comprehensive environmental and social (ES) evaluation framework for our suppliers.

In FY2025, we rolled out the Responsible Supply Chain Management Policy, which covers a set of requirements that each supplier should meet including Fair Business Practices, Health and Safety, Labour and Human Rights and Environmental Protection. In addition, our existing Green vendor assessment template has been improved to include more than 50 ESG criteria. In Q4 FY2025, 32 suppliers were screened on the basis of the new methodology and 15 suppliers completed the assessment. This is a pilot for the ESG assessment of suppliers and is expected to be further improved in the coming years.

Building Tomorrow, Responsibly

At Tata Projects, sustainability is deeply woven into the blueprint of every project. As India marches towards its India@100 vision, we at Tata Projects are redefining how infrastructure is imagined and executed to leave a lighter footprint on the planet.

From working towards water neutrality at construction sites through recycling, recharge wells and smart water meters, to championing green material innovation with technologies like Nanogence-enabled green concrete, we are committed to reducing environmental impact. Clean energy adoption is also gaining momentum, with solar and renewable integrations across project sites actively cutting emissions.

Equally, sustainability is prioritised with the preservation of traditional craftsmanship, such as the intricate detailing by local artisans in the New Parliament Building.

This holistic approach ensures that every structure built is future-ready and in harmony with nature, heritage and community. At Tata Projects, sustainability is the new standard for progress.

Pune Smart Street Lighting

Employee Volunteering at Govt. School, Telangana