Stakeholder Engagement

Relationships Redefined
to Create Value

Stakeholder engagement is crucial in every business. We took it with a difference. We sought to strengthen our relationships with our stakeholders with a purpose — making the business resilient, responsible, and future-ready. As we deliver complex projects across sectors and geographies, we frequently connect with our stakeholders to understand their expectations, address concerns, strengthen trust, and create shared value. This supports our long-term goal of achieving a leadership status in the industry we belong to and makes our efforts sharper and stronger.

Our Stakeholder Engagement Process

We follow a structured engagement process to identify, prioritise and respond to stakeholder expectations. This begins with stakeholder mapping, based on the relevance of each group to our operations, performance, and impact. Then the appropriate mode and frequency of engagement, ranging from formal meetings and surveys to site interactions, consultations, disclosures and community programmes are carried out.

Feedback from these interactions is reviewed and used to improve project delivery, strengthen governance, enhance employee experience, improve supplier relationships and address social and environmental concerns. This process helps us maintain trust, manage risks more effectively and align our actions with stakeholder priorities.

Complementing this approach, our Key Account Management (KAM) programme enables deeper engagement with strategic customers, facilitating a better understanding of their evolving business priorities, early identification of prospective opportunities, and alignment of our bid pipeline with projects of strategic significance.

Key Needs and Expectations

  • Continuous learning and capability development
  • Future-ready leadership and project management capabilities
  • Ethical conduct and strong compliance practices
  • Effective digital and on-site compliance mechanisms
  • Regular training on statutory and safety matters
  • Greater focus on diversity and inclusion

Modes and Frequency of Engagement

  • Town hall meets (Quarterly)
  • Executive training programmes (Need-based)
  • Workshops, events and activities (Need-based)
  • Employee welfare initiatives (Need-based)
  • Skip-level meetings (Need-based)
  • Off-site meetings (Need-based)
  • Employee satisfaction survey (Annually)
  • Performance management (Annually)

Relevant Engagement Topics

  • Occupational Health and Safety
  • Labour Relations Management
  • Inclusive Development and Well-being
  • Human Rights
  • Talent Attraction and Retention

Value Created

  • 5,246

    Employees Received Career Development Reviews

  • 10

    Average Training Hours Per Employee

Key Needs and Expectations

  • Project delivery, technical communications
  • Quality of construction
  • Optimised utilisation of resources
  • Safety
  • On-time delivery
  • At-cost projects

Modes and Frequency of Engagement

  • Customer review meetings (Monthly)
  • Customer meets and industry events (Annually)
  • Customer satisfaction surveys (Annually)
  • Community initiatives (Periodic)
  • Customer feedback (Quarterly)
  • Senior leadership interaction (Need-based)

Relevant Engagement Topics

  • Customer Satisfaction
  • Regulatory Compliance
  • Risk Management

Value Created

  • 97.10%

    Customer Satisfaction Index – Overall

  • 97.20%

    Customer Satisfaction Index – Quality

Key Needs and Expectations

  • Long-term business commitments
  • Vendor development
  • Advance scheduling
  • Timely payment
  • Ethical business conduct

Modes and Frequency of Engagement

  • Vendor meets (Need-based)
  • Mutual visits (Periodic)
  • Vendor Satisfaction Survey (VSAT)
  • ESG assessments of suppliers (Annually)

Relevant Engagement Topics

  • Supply Chain Management
  • Occupational Health and Safety
  • Labour Relations Management
  • Business Ethics
  • Regulatory Compliance

Value Created

  • 48

    Suppliers Assessed on ESG Parameters

  • 18%

    Sustainable Sourcing

Key Needs and Expectations

  • Community development
  • Addressing societal concerns
  • Environmental management

Modes and Frequency of Engagement

  • Community events (Periodic)
  • CSR activities (Periodic)
  • Volunteering initiatives (Periodic)

Relevant Engagement Topics

  • Community Relations
  • Inclusive Development and Well-being
  • Human Rights
  • Land Use and Biodiversity

Value Created

  • 17,120

    Beneficiaries of Community Initiatives

Key Needs and Expectations

  • Adherence to specific norms and regulations
  • Timely execution and delivery of projects

Modes and Frequency of Engagement

  • Project review meetings
  • Representations (Need-based)
  • Industry association meetings

Relevant Engagement Topics

  • Regulatory Compliance
  • Corporate Governance
  • Risk Management
  • Business Ethics

Value Created

  • Adopting highest standards of environmental, safety, and quality protocols

Key Needs and Expectations

  • Sustainable growth and improved returns
  • Ethical and transparent business conduct
  • Strong credit profile and financial discipline
  • Clear long-term strategy and growth visibility

Modes and Frequency of Engagement

  • Quarterly results
  • Integrated Annual Report
  • Stock exchange filings

Relevant Engagement Topics

  • Business Ethics
  • Corporate Governance
  • Risk Management
  • Regulatory Compliance

Value Created

  • AA

    CRISIL Credit rating

  • 56

    (Adequate) CRISIL ESG Rating

  • C

    CDP – Climate change and Water

Key Needs and Expectations

  • Community development
  • Increased number of initiatives with positive societal impact
  • Periodic assessment of impact

Modes and Frequency of Engagement

  • Need assessments (At defined intervals)
  • Community events, CSR activities and volunteering (Periodic)

Relevant Engagement Topics

  • Community relations
  • Community development
  • Environmental and Social Well-being
  • Labour and Human Rights

Value Created

  • 56

    Partners were Engaged with for Volunteering Initiatives and Blood Donation Camps