Stakeholder Engagement

Engaging With Our Stakeholders

We hold our stakeholders in high regard. They are not just part of our plans – they are integral to our identity. We value productive and transparent engagement with them and it is vital for our organisation’s long-term sustainability and the values we seek to cultivate. This engagement shapes how we interact and implement initiatives, ensuring our collective objectives are met with integrity and inclusivity.

Identification of Stakeholders

At Tata Projects Limited, stakeholders are identified through a systematic process involving mapping our operations and their impacts. We categorise stakeholders into primary (employees, customers, suppliers, contractors, communities, investors) and secondary (government agencies, NGOs, regulatory bodies, media) groups. Engagement channels are tailored for each group, including formal meetings, surveys, and community forums. Continuous assessment and feedback ensure the list remains up-to-date. Insights from stakeholder interactions are integrated into decision-making, aligning our strategies with their needs and enhancing our value proposition across economic, environmental, and social dimensions.

Employees

Customers

Suppliers / Contractors / Service Providers

Community

Government

Investors

NGOs

Key Needs & Expectations

Deliver business impact through continuous learning
Build sustainable leadership capabilities for the future
Build sustainable project management capabilities for the future
Ethical behaviour and conduct
Digitalise mechanism to capture data for effective compliance
On-site assessment for compliances through site audits
Increase frequency of training on statutory matters at sites
Training on safety at the workplace
Gender diversity & inclusion

Project delivery, technical communications
Quality of construction
Optimised utilisation of resources
Safety
On-time delivery
At-cost projects

Long-term business commitments
Vendor development
Advance scheduling
Timely payment
Ethical business conduct

Community development
Address societal concerns
Maintain the environment

Adherence to various norms and regulations
Timely delivery of projects

Growth in returns on investment
Ethical operations
Credit rating
Timely payments

Community development
Increased number of initiatives that have a positive societal impact
Conduct impact assessments

Mode of Engagement

Town hall meets-quarterly
Executive training programme
Workshop, events & activities
Employee welfare initiative
Skip-level meetings
Off-site meetings
Employee satisfaction survey– annual
Performance management
Goal setting
Team meetings

Events–need-based
Customer Satisfaction Survey- annual
Tata Projects community initiatives-periodic
Customer feedback - quarterly
Senior leadership interaction- need-based

Need-based vendor meet
Mutual visits – periodic
Vendor Satisfaction Survey (VSAT)

Community events and CSR activities-periodic

Project review meetings
Representations - need based
Industry association meetings

Quarterly results
Integrated annual report
Stock exchange filings

Need assessments–at defined intervals
Community events and CSR activities – periodic

Relevant Material Matters

Employee management & development
Sustainable corporate governance

Product safety and quality

Sustainable supply chain

Local community support

Regulatory compliances
On-time delivery of projects

Financial performance
Long term strategy
Ethical practices

Local community support

Value Delivered (Financial & Non-financial)

Meetings conducted both in physical and virtual mode
Skill-set-based trainings for employees and supervisory cadre
Annual Business awards meet was held to recognise all the top performing projects and individuals
ESG orientation module was released; it included the history of the Group
Project NEEV was implemented across all functions (integrated ERP management)
The annual performance management system – integrated HXM, Success Factors for timesheet management and SAP Concur for travel management were inducted, and training was provided to all employees
Tata Projects utilises Ctrl-F, a cloud-based platform, to monitor contract labour compliance. HR Compliance Head conducts ‘Sankalp,’ a training programme on compliance and labour laws for site HRs. Business and human rights policy was released.
Leadership potential assessment of our critical performers was conducted; a part of our Recognition and Retention Plan (RRP).
The male-to-female ratio stands at 7.4% as of 31st March 2024. Women constitute 27% of the leadership team while the new joiner gender bifurcation is 90% male and 10% female. 45% women employees (i.e. 210 of total 470) are posted on site as of 31st March 2024
One 15-Day long women-focused recruitment campaign was organised, in addition to D&I policy awareness and gender sensitisation sessions.
Kaleidoscope – an employee resource group with 4 chapters, women, persons with disabilities, LGBTQ+, and veterans, was launched.

Adopting highest standards of environmental, safety and quality protocols
Customer feedback survey protocol was upgraded to include more attributes

Continual engagement with vendors to understand needs for a long-term business relations
Green vendor development
Conducting vendor satisfaction survey

CSR activities in the areas of Education, Health, and Water
Education: Holistic education to rural children till grade 8.
Health: Improved maternal and child healthcare
Water: Watershed development programme
Tree plantation under the ‘Green Thumb’ initiative
Undertaking sustainability initiatives – Bio-digestor for food waste, bio-diesel for equipment, renewable energy, GPS-enabled vehicle tracking, alternate material, modular construction, etc.

Adopting highest standards of environmental, safety, and quality protocols
Timely delivery of projects
Inputs for government policies

Tata Code of Conduct implemented for ethical practices
Refreshed enterprise strategy
Improved credit ratings

Implementation of affirmative action plan