ENGAGING WITH OUR STAKEHOLDERS

PRIORITISING ISSUES IMPORTANT FOR OUR STAKEHOLDERS

Our strong business relations reflect on our consistent stakeholder engagement. We define stakeholders as those who are potentially affected by our operations or who have an interest in or influence on what we do. Identifying and understanding the needs and interests of our stakeholders is fundamental to the continued success of our business. We believe regular and transparent communication with our stakeholders allows us to build good relationships and create mutual understanding. Through ensuring open and transparent dialogue, we can strengthen our value added benefits across economic, environmental and social parameters. Insights from interactions with our stakeholders also enrich the decision-making process. We engage with our stakeholders through formal and informal channels. This process allows us to benchmark stakeholders’ perceptions and gives us an all-inclusive picture of what matters most to our stakeholders.

Stakeholder Group	Mode and Frequency of Engagement	Key Expectations	Our Response
Employees (on roll)	Town hall meets-Quarterly (Digital Town Hall) Executive training program Workshop, events & activities Employee Welfare Initiative Skip level meetings Off-site meetings Employee Satisfaction Survey– Annual Performance Management Annual Day Annual Functional Meets	Deliver business impact through continuous learning Build sustainable leadership capabilities for the future Build sustainable project management capabilities for the future Ethical behaviour and conduct Digitalize mechanism to capture data for effective compliance On site assessment for compliances through site audits Increase frequency on training on statutory matters at sites Training on safety at workplace Annual Day Annual Functional Meets	Establishing a robust L&D function with well-defined strategy Transformed to ‘Digital workplace ‘for connecting & engaging employees during COVID-19 pandemic The employee rewards and recognition platform has also been digitally revamped and integrated with HUB One-stop platform with easy access to other microsites and collaboration tools such as MS Teams and Yammer The annual performance management system called ASPIRE is implemented through a mobile- only application Conducting leadership potential assessment of our critical performers covered under our Recognition and Retention Plan (RRP) Providing technical and non-technical training to our Junior, Middle and Senior level management Conducting health and well-being drives Plan to implement digital tools for compliance assessments Conducting annual employee engagement survey Conducting biannual LBE survey
Customers	Events–Need based Customer Satisfaction Survey Annual Tata Projects community initiatives-Periodic Customer feedback- Quarterly Senior leadership interaction– Need based	Project delivery, technical communications Quality of construction Optimized utilization of resources	Adopting highest standards of environmental, safety and quality protocols Ensuring customer feedback score on quality Undertaking initiatives towards Material Management - using Alternate materials and Modular construction
Suppliers/ Contractors/ Service Providers	Need based Vendor meet Mutual visits -Periodic	Long term business commitments Vendor development Advance scheduling Timely payment Ethical business conduct	Continual engagement with vendors to understand needs for long term business relations Green vendor development Conducting Vendor Satisfaction surveys-Annual LBE assurance survey-Biannual
Community	Community events and CSR activities–Periodic	Community development Address societal concerns Maintain the environment	CSR activities in the areas of Education, Employability, Employment Entrepreneurship Enhancement of skills of local communities Health facilities to local communities Initiatives towards Drinking water and Sanitation CoVID-19 response initiatives Tree plantation under Green Thumb initiative
NGO	Need assessments–at defined intervals Community events and CSR activities–Periodic	Community development Increase number of initiatives that have positive societal impact Conduct impact assessments	Implementation of Affirmative Action Plan Plan to conduct impact assessment